Bought items can be returned to us strictly within 14 days of receiving your order and must include a valid receipt.
The item must be in original condition with original packaging and all labels attached.
Please ensure correct sizing of products before ordering as postal charges for returning incorrectly sized items, are the sole responsibility of the customer.
Refunds will be given for faulty items only.
Refunds or exchanges will be for the returned product only and does not include postage.
Super Horse Saddlery will not accept any returns on COD. They will be returned to you.
Any refund we provide will be made using the same payment method as used to purchase the goods.
For your protection, we suggest that you send all returns back via express post. This ensures that your parcel has insurance and tracking details.
It is at the discretion of Super Horse Saddlery to decide whether an item is faulty or if it has been misused.
Return / Exchange Items
If you are planning to return or exchange an item, please fill out our returns form…